Frequently Asked Questions
Find answers to questions about making appointments, dealing with medical emergencies, changing insurance plans and more.
How do I make an appointment?
Where do I go for my appointment?
How much does it cost to be seen by Health Services?
The services we provide are covered by your RISD tuition.
Any services provided outside of our office, however, will incur costs determined by your individual health plan. This includes the cost of lab work and diagnostic imaging done at our partner facilities.
What services do you offer?
Our expert nurse practitioners provide a wide range of care at no cost to full-time students, including:
- routine health screening
- gynecological care
- LGBTQIA+ care
- STI screening and treatment
- birth control counseling
- pregnancy testing
- lab work
For care or testing that we do not provide, we can refer you to a Providence-area specialist.
What is the patient portal?
With our online patient portal you can conveniently:
- submit immunization records.
- view upcoming or past appointment dates.
- submit health records.
- update personal information.
- securely communicate with your RISD care provider.
What is a nurse practitioner?
A nurse practitioner is an advanced practice nurse who has expanded their education to allow for diagnosing and treatment of medical conditions. They are allowed to prescribe medications and perform procedures, allowing for comprehensive medical care of our students.
Do I need a referral to see a specialist?
While not all commercial health plans require referrals to see specialists, RISD’s University Health Plan does require a referral from Student Health Services anytime care is sought outside of our facility, unless it is an emergency. Please contact our office to assist with this process.
Can I do a virtual appointment?
There are some visits that may be performed virtually, as long as you are physically located in Rhode Island. Please contact our office for more information.
I went to the emergency room. Now what?
Please contact our office upon discharge so we may follow up on your condition and any follow-up care that may be needed.
Can I get a vaccine at Health Services?
Is Health Services open overnight or on weekends?
We are open Mon–Fri 8:30 am–4:30 pm. We are not open overnight or on weekends.
If you are experiencing an emergency outside of our normal business hours, call Public Safety at 401 454-6666 or dial 911. If your health issue is not urgent, please call us during our standard business hours.
Are both domestic and international students automatically signed up for RISD’s health insurance plan?
What is the insurance plan’s annual start and end date?
Coverage runs from September 1 to August 31 of the following year.
How do I find out if I have health insurance?
If you are not sure if you have health insurance, please call us at 401 454-6625 for assistance.
Where can I find my insurance card information?
Is dental insurance included in RISD’s student health insurance plan?
What do I do when requesting an insurance referral for a non-RISD healthcare provider?
If you want a referral to see a provider outside of RISD, you must call us first to schedule an appointment.
What if I receive an insurance bill? Who do I contact?
If I pay an insurance bill in error, how do I get reimbursed?
What if I lose my current, non-RISD insurance coverage?
After I graduate from RISD, for how much longer am I covered by RISD health insurance?
Your RISD-provided health insurance coverage ends on August 31 following graduation.